Overview

At Ammy Canvas Prints, we strive to ensure that your canvas prints meet high standards of quality and excellence. If your order does not meet your expectations due to damage, we are here to help. Please note that our policy allows for returns only in the case of damaged products.

Damaged Products

If you receive a product that is damaged, please contact us within 7 days of receiving your order. You will need to include photographic evidence of the damage and a detailed description when reaching out to our support team at support@ammycanvasprints.ca.

Return Process

  • Report the Issue: Contact us within 7 days of receiving your damaged product at support@ammycanvasprints.ca. Include your order number, photographs of the damaged product, and a description of the damage.
  • Return Authorization: Once we receive your email and assess the damage, we will send you a return authorization along with instructions on how to send back the damaged product.
  • Shipping the Product Back: Pack the product securely in the original packaging. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
  • Receiving and Inspection: Upon receipt of the returned product, we will inspect it and notify you that we have received the damaged item. We will immediately notify you of the status of your refund after inspecting the item.

Refunds

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Non-returnable Items

Please note that we do not accept returns for products not damaged. As all orders are custom made, we do not accept returns due to customer preference or change of mind.

Contact Us

If you have any questions on how to return your damaged item to us, contact us at support@ammycanvasprints.ca.

This policy is subject to changes, which, if made, will be communicated through our website or via email to our existing customers.